Convergys CEO Andrea Ayers leaves

  • Push-out Score suggests push-out forces
  • After about five and a half years in the position
  • Accolades, praise and thanks for Ayers
  • Search for a successor
  • Ayers spoke at length and said 101 words

(exechange) — Cincinnati, Ohio, January 25, 2018 — Andrea Ayers, chief executive of Convergys, leaves. As announced by Convergys Corporation in a news release and in a regulatory filing published on Thursday, January 25, 2018, Andrea J. Ayers leaves her post as Chief Executive Officer at the IT service management company after about five and a half years in the position.

Among the 3,000 largest publicly held companies incorporated in the U.S. based on market capitalization, the average tenure of the CEOs who departed over the past twelve months was 9.1 years, according to data compiled by exechange.

Ayers will continue to lead the Company in her current role President and CEO, as well as a member of the Board of Directors, as long as necessary for transition purposes.

Convergys will undertake a search for a successor.

“Now is the right time”

Ayers’ departure from the CEO post is explained as follows. Ayers said: “Over the last five years, we have made important progress executing against our strategic plan, and I believe that now is the right time to begin implementing a thoughtful transition to the next leader of Convergys.”

Precise information about Ayers’ future plans was not immediately available.


Convergys said: “Andrea Ayers will transition from her role as President and Chief Executive Officer following a nearly 30-year career at the Company.”

Share price decline

The change follows a decline in the share price of Convergys Corporation since August 2016.

Chaired by Jeffrey H. Fox

Convergys Corporation is chaired by Jeffrey H. Fox.

In the position of CEO since 2012

Ayers has been a member of the Convergys team since 1990.

She was appointed Chief Executive Officer in October 2012.

Andrea Ayers is President and Chief Executive Officer of Convergys Corporation.

Convergys has annual revenues approximating $3 billion and more than 130,000 employees who serve clients from locations in North America, Latin America, EMEA, India and the Philippines.

Ayers became a member of the Convergys Board of Directors and was appointed Chief Executive Officer in October 2012.

Prior to that, she forged a 20-plus-year track record of success and business growth in a variety of executive positions, including President and Chief Operating Officer; President of the company’s Relationship Technology Management line of business; President of Convergys’s Government, Retail, Healthcare, Automotive, and Financial Services vertical service sectors; Vice President of Marketing, and General Manager of the Direct Broadcast Services (DBS) business unit.

Ayers is committed to job creation, improving educational opportunities to develop the workforce of tomorrow, and enhancing the quality of life in the communities in which Convergys employees live and work. She is an active member of The Business Roundtable, Cincinnati Arts and Technology Center, and G100.

In addition, Ayers is the Chair of the Greater Cincinnati American Heart Association’s 2016 Go Red for Women campaign.

In addition, Ayers was named to the Board of Directors for Stanley Black & Decker, Inc., in December 2014.

She has also been involved with the Greater Cincinnati Chamber of Commerce, the Cincinnati Business Committee, and the Ohio Business Roundtable.

Ayers earned a bachelor’s degree in management and administration from Louisiana State University, Shreveport.


As a general rule, when a top manager announces to step aside with no successor available, it is a signal that the move was unexpected and too early.

In general, possible causes for an unexpected management change can be, among others, disagreement or dispute, family reasons, health reasons and surprising new career opportunities.

Push-out Score suggests push-out forces

It is not completely certain what forces eventually triggered Andrea Ayers’ move.

The Push-out Score™ determined by exechange suggests that push-out forces may have contributed to the change.

Read the full story in the exechange report 5.2018 ($).